This begins from when you receive your rug at home!
Original and unused condition
Treating it with care! It’s important that if you roll out the rug and it isn’t right, you roll it back up again and contact us to organize a return.
We'll arrange everything and even pay for return shipping!
Once we receive your rug back, it will be inspected to make sure it meets the return criteria above.
Once it passes inspection, a refund will be processed back to your original payment method. This will be processed within 30days from the day that the rug was returned back to us.
Rugs are a bit tricky to do a straight exchange! You can return your rug and place a new order for your next rug.