Once your order is placed, our team begins preparing it for dispatch as quickly as possible. If you need to cancel or make changes, please contact our Customer Care team via Live Chat, phone or email as soon as you can.

We offer free shipping on all rugs, with no additional delivery fees at checkout. If your item is in stock, we aim to dispatch from our warehouse within 1 business day, so it gets moving quickly. Delivery timeframes then depend on your location and the courier servicing your area. If you’d like a clearer delivery estimate for your postcode, our Customer Care team can quickly check for you via Live Chat, phone or email.

We offer free change-of-mind returns on rugs, so you can shop with confidence. You can return your rug within 30 days of receiving it, provided it’s unused and in original condition. Some exclusions apply, including final sale items, underlays and playmats.

For full details, please refer to our Returns Policy.