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682 936 1679

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Don’t Like It?

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Returns

It is possible that you don't choose the right rug the first time!

That's why we've designed our Try it At Home service and made our return process a breeze!

Steps for the return process

we always want our customers to be 100% happy with thier purchase.

1 30-day timeframe

This begins from when you receive your rug at home!

2 Original and unused condition

Treating it with care! It’s important that if you roll out the rug and it isn’t right, you roll it back up again and contact us to organize a return.

3 Free return

We'll arrange everything and even pay for return shipping!

4 Rug inspection

Once we receive your rug back, it will be inspected to make sure it meets the return criteria above.

5 Full refund

Once it passes inspection, a refund will be processed back to your original payment method. This will be processed within 30days from the day that the rug was returned back to us.

6 Exchanges

Rugs are a bit tricky to do a straight exchange! You can return your rug and place a new order for your next rug.

Have issues with your rug?

If you receive a rug less than perfect, please contact us we'll look into this for you right away!

We can't accept a rug for return if it has been used or cleaned.
You may return your rug if it's faulty for a full refund or replacement within 30 days of purchase. Faulty items must be returned in their original condition, unused, and undamaged in order to be eligible for a refund or replacement.
Underlays, bath mats and indoor mats can not be returned.
Products on final sale or listed as 'NO RETURNS' cannot be returned.
Trade accounts may have different T&Cs

If you purchase multiple rugs from us, the returns policy

Customers may return a maximum of two rugs for free within a 30-day period and get a full refund.
You must wait 30 days after you've placed your most recent order if you want to be eligible for further returns on any new orders.
Once you receive your order, you have up to 30 days to return it due to a change of mind unless they are deemed faulty.

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Our customer contact center can help answer your questions, direct your call, take a message, or set up an appointment to talk with one of our design experts.